Software as a Service (SaaS) also known as software on demand is the type of distribution we have chosen since the beginning of ReadSpeaker to deliver our services. It’s really at the core of how we look at making our online text to speech services readily available to our customers in the easiest and most efficient way possible for them. In our case, the software component we deliver is how we convert different online text content found on web sites, mobile sites and apps into speech hence the Speech as a Service.

We have accumulated years of feedback from our customers on delivering speech as a service and here are the most valuable gains we see for them:

• Our customers don’t need to worry about client side installations.
• Our customers also don’t need to worry about local server installation.
• Maximum availability for their end-users who can access the online text to speech version of their web content from any device with an Internet connection.
• System maintenances are included in our services so there again our customers don’t need to worry about backups, updates, security issues.
• We can scale our operations to cope with increasing usage and demand peaks.
• Time to delivery is very quick so our customers can propose a talking version of their Internet content in a matter of hours.
• A subscription model with a fixed price level which facilitates budget planning.
• Agility and flexibility in proposing new features without the need to change the implementation.

A sausage says more then a thousand words.

Scan, one of the leading Swedish brands just launched a really great viral marketing campaign using VoiceCorps SpeechMachine solution. The idea for the campaign is quite cool. The campaign is for marketing Scan’s new line of spicy sausages. They wanted to add some nice interaction with the user so they added the strongest media around. Speech.

The core functionalty is that the users can send “speech-cards” to each other. They enter the text, listens if it is good and send the speech card to a friend.

The cool thing is that we used a Spanish voice but using Swedish speech rules. The result is a Spanish guy speaking Swedish. It’s brilliant! It really sounds like a guy from Spain that only lived a few years in Sweden. Enough time to learn the language but keeping a strong Spanish accent. The speech solution itself was delivered in just a couple of hours thanks to SpeechMachines ability to integrate with all the TTS engines on the market.

SpeechMachine is provided by VoiceCorp as a 100% hosted service that allows creative web developers to easily add text-to-speech functionality to their web apps without requiring any knowledge about text-to-speech technology. The communication with the customer’s web based app and the SpeechMachine is based on standard HTTP requests, and is therefore really easy to integrate in any web app.

Want to try out the app, http://www.scan.se/kryddigakorvar/

I have for the last 8 years worked developing SaaS solutions that in different ways speech enable web content. The business logic is quite straight forward; the customers (content owners) are the ones subscribing to and paying for the product and their visitors are the ones using it.  So, it is a service that the website owners offer to their visitors.

There are other ways for the visitors to listen to the content as well, even without the need for the website owner to subscribe to any service. Either the user can download any of the large number of software available at places like download.com or simply use the built in text-to-speech engine available in almost all existing operating systems. This is nothing new, it has been built in on Mac’s for decades and in Windows from W95. I remember my Amiga 1000 had it as well when I was a child. However, the quality of the voices available for free is not just THAT fantastic, but for many people; good enough. It really depends on how badly you need it.

People that depend on text-to-speech in order to use their computer at all already have a solution installed on their PC. They need it from anything to start MS Office, or start the web browser. These we can call “Professional users”. They have certain demands and requirements on the text-to-speech that differ quite a lot from people that do not depend on it. These professionals I am talking about are severe visually impaired or blind. They normally use software and equipment that costs tens of thousands of Euros. Pretty unreachable if they didn’t get support from the government.

Then we have a really large group, almost 20% of the population in most European countries that have milder difficulties with text. These are for example people with reading difficulties, dyslexia, low literacy level or are not native speaking. These groups have proven to be greatly helped by having the text read to them. They have other requirements on the text-to-speech voice, and they usually would need to buy the software themselves if they want a higher quality than the free ones. A good TTS for personal use can cost anything between 100 to 1500 Euros. Most people can not afford this.

The even bigger group of people these days that have proven to appreciate text-to-speech is “all the others”. Listening to content online like the newspaper, their email, reports etc enables them to be more efficient. To be able to perform other tasks at the same time as they read like driving a car, doing the dishes, commuting for example. These people have other requirements on the TTS. For example; It should sound very human. And there are no TTS products that target these groups of people.

The explosion of Audio Book consumption all over the world shows that for many people, even those without any reading or visual problems prefer to listen. It is just a fact. Then, the people that are depending on speech version of printed text are the true winners! Design for all is just fantastic!

I think that together with publishing lots of text follows a responsibility; a responsibility to make it accessible to as many as possible. And I do not need to say that making text content talk helps a whole lot of people in various situations.

Back to the SaaS track. The Products I have been working with do just this. We are speech enabling the web. This enables the customers to give their visitors/users a service and support. Today millions of people using our services every month, and that proves that it is a well adopted feature. Web based services need not only to be accessible and user friendly. They in fact also need to be “use worthy”.

It is like when you go to the supermarket. They usually have a free service to offer you a piece of assistive technology known as “a shopping cart”. This is to help people overcome their handicap of not being able to carry a lot of grocery goods at the same time. It is great. Everybody uses them if they intend to buy more stuff than they can carry. It helps the customers to buy more. This is a service. It is use worthy.

You do not need to buy (or build) your own shopping cart to go mass shopping since this is a supportive service the supermarket offers.

There are a couple of  “non SaaS” suppliers of Speech software.

Some thinking like this; “we let the users buy and download and install software on their PC so that they can listen to web pages”.

Others think like this; “We let the users download and install software on their PC for free, and then we bill the website owners that would like this software to be able to read their websites”

Those two are not services at all. It is simply a way to sell software products. The only difference is; who is paying.
 
I reason like this; the user/visitor would like to use the text to speech service without having to download anything. And the user should not need to pay anything to use it. And the user should be able to use this service from whatever device he likes; from a web browser on an Internet café or other public location, from his mobile phone, from whatever device and from wherever. The user can “carry” around his need to listen wherever he goes, and his need is not in any way tied to a specific individual computer where he has installed the software.

There are also others that try to do something in between; offering a limited web based speech service with the option for the user to download and install software for additional features that only works for a limited number of hours, then the user needs to re-install it to have it work for another few hours. I wonder how smooth solution that is in the long run.

No, the way to go is a totally server based product, where the best technology for producing high quality text to speech can be used, all improvements and updates are fully centralized and it is a device independent solution that works for anybody anywhere. Someone needs to pay, yes. It is pretty much the same logic as with the shopping carts; the content provider pays.

Ok, I have finally decided to start a blog.

It will be about my passions.

That being; Entrepreneurship, software as a service (SaaS), text-to-speech (TTS), web accessibility and the world of web business.  I have been in the industry since 1999 and have founded a number of companies and technologies on my way towards the future. In 1999 I together with some friends founded Phoneticom AB, a small (only me) company that was going to explore what audio in general and speech in particular could add to the user experience on websites. After only one year we launched the first ever server based web service for Text-To-Speech. ReadSpeaker was born. After a few years of setting up companies to sell the ReadSpeaker services, sell consultancy in web accessibility, creating new innovations etc I think I have finally landed in my new company VoiceCorp. 

My philosophies about;

SaaS
It is better to let one person make a proper job installing the software on a server to let other people just use it.

Web accessibility
This is broad. It’s not about making the web working for people with disabilities, it is way to reach out to a maximum number of people, nondependent of device used, technology skills or abilities.

Entrepreneurship
Either you are or you’re not, or maybe you are but you just haven’t found out just yet.

TTS
Using text-to-speech technology is a way to free text from letters and words. It is just great for all occasions where reading is just not a good option. The quality of the speech is more about how bad you need it rather then how good it really speaks.